What is an Amegy Visa Gift Card? The Amegy Visa Gift Card is a prepaid debit card – not a credit card. You determine how much money you want to put on the card when you purchase an Amegy Visa Gift Card. You can buy an Amegy Visa Gift Card for yourself or for someone else. Once you have purchased an Amegy Visa Gift Card, the cardholder can use it to make purchases everywhere Visa debit cards are accepted.
How does the Amegy Visa Gift Card work? Recipients use the Amegy Visa Gift Card just like any Visa debit card for purchases at millions of merchant locations that accept Visa debit cards. Simply sign the receipt at the point of sale. The Amegy Visa Gift Card cannot be used to withdraw cash at an ATM or for “cash back” at a merchant checkout.
What makes an Amegy Visa Gift Card different than a store Gift Card or gift certificate? Unlike store-branded Gift Cards or gift certificates, the Amegy Visa Gift Card enables you to choose where you spend the money on your card. You are not limited to just one store. You can use it at any store that accepts Visa debit cards, even online and over the phone.
Gift Card Purchasing Frequently Asked Questions
How do I purchase an Amegy Visa Gift Card? Amegy Bank customers may purchase an Amegy Visa Gift Card online by logging onto their Internet banking account. Note: Amegy Visa Gift Card purchases are limited up to $250 per card.
Can I purchase an Amegy Visa Gift Card at my local banking center? Not at this time. We anticipate offering Amegy Visa Gift Cards at our banking centers by first quarter 2010.
Is it possible to cancel an online order? No, completed orders cannot be cancelled. However, orders may be cancelled anytime during the ordering process.
What forms of payment are accepted for Amegy Visa Gift Cards? Amegy Bank customers may purchase an Amegy Visa Gift Card with an Amegy Bank debit or credit card.
How much money can I put on an Amegy Visa Gift Card? Amegy Visa Gift Cards can be purchased in any whole dollar amount you choose from $25 to $250.
How many Amegy Visa Gift Cards may I purchase? You may purchase up to ten Amegy Visa Gift Cards within a seven consecutive day period.
Will I be charged a fee for purchasing an Amegy Visa Gift Card? Yes, there is a purchasing fee of $3.95 for each Gift Card purchased online.
When ordering online, is the Amegy Visa Gift Card sent to the recipient or me? We can send an Amegy Visa Gift Card to either the recipient or the purchaser.
When ordering online, how long does it take to receive an Amegy Visa Gift Card? Your Amegy Visa Gift Card should arrive in the mail within 5 to 7 business days. Delivery may be expedited for an additional fee.
Can I send an Amegy Visa Gift Card to anyone in the U.S.? Yes, the Amegy Visa Gift Card can be mailed to anyone within the United States, including Alaska and Hawaii. However, we do not send Amegy Visa Gift Cards to post office boxes, APO, or FPO addresses, or any international mailing addresses.
Can I send an Amegy Visa Gift Card to someone under the age of 18? Yes. You can give an Amegy Visa Gift Card to anyone of any age.
Gift Card Recipient Frequently Asked Questions
How do I activate my Amegy Visa Gift Card? You may activate your Amegy Visa Gift Card by calling 866-798-2992, or by visiting our card page at www.visaprepaidprocessing.com/amegybank/gift
Do I need a PIN to make a purchase with the Amegy Visa Gift Card? No. The Amegy Visa Gift Card does not come with a PIN. Simply sign the receipt at the point of sale.
How can I check the balance on my Amegy Visa Gift Card? You may check the balance on your Amegy Visa Gift Card by visiting the Gift Card page on www.visaprepaidprocessing.com/amegybank/gift or by calling Customer Care at 866-798-2992. Fees may apply for phone support. You will need your Amegy Visa Gift Card number and expiration date after your card has been registered.
My Amegy Visa Gift Card doesn’t have my name on it. Can I still use it? Yes, you can still use your Amegy Visa Gift Card even though your name doesn’t appear on the card. Make sure you sign the back of your Amegy Visa Gift Card because merchants may validate your identity by comparing the signature on the back of your Amegy Visa Gift Card with the one on your receipt.
My Amegy Visa Gift Card doesn’t have my name on it; do I still sign my name on the receipt? Yes, even though your Amegy Visa Gift Card has a greeting, like “Amegy Gift Card,” instead of your name, you will still sign your name on the receipt when you make purchases. Make sure you sign the back of your card, so that merchants can validate your identity by comparing your signature on the receipt with the one on your Amegy Visa Gift Card.
Do I have to accept the Terms & Conditions? Yes, using your Amegy Visa Gift Card signifies that you accept the Terms & Conditions.
How will I know the original value of my Amegy Visa Gift Card? The original value of your Amegy Visa Gift Card will be noted on the card carrier when you order your Amegy Visa Gift Card online. You can also check your card balance by visiting the Gift Card page on www.visaprepaidprocessing.com/amegybank/gift after your card has been registered. You will need your Amegy Visa Gift Card number and expiration date.
How do I register my Amegy Visa Gift Card? You can register your Amegy Visa Gift Card by visiting the Gift Card page on www.visaprepaidprocessing.com/amegybank/gift, or by calling the toll free number on the back of your Gift Card.
Why should I register my Amegy Visa Gift Card? Registering your Amegy Visa Gift Card enables you to make purchases online or over the phone. Most online and phone order merchants do not accept payments without a valid “billing” address. Your registered address will serve as the “billing” address that these merchants require. You can register your card by visiting the Gift Card page on www.visaprepaidprocessing.com/amegybank/gift, or by calling 866-798-2992.
Do I need an e-mail address to use my Amegy Visa Gift Card? No, you are not required to have an e-mail address to make purchases with your Amegy Visa Gift Card. However, your e-mail address is useful if you ever forget your web site username or password, we can send it to your e-mail address we have on file.
Can I make purchases for more than the amount remaining on my Amegy Visa Gift Card? Yes, however, you must let the merchant know in advance that you will be using two methods of payment. Present the Amegy Visa Gift Card and state the specific amount to be deducted. Then pay the difference through another means – cash, check, debit/credit card. If you don’t tell the merchant and try to make a purchase for more than the amount available on your Amegy Visa Gift Card, the transaction will be declined. Note: Some merchants may not permit split payments or payments using multiple cards.
Can I use my Amegy Visa Gift Card at more than one place? Yes, that’s the advantage of an Amegy Visa Gift Card! You can use your Amegy Visa Gift Card anywhere Visa debit cards are accepted.
Can I use my Amegy Visa Gift Card online? Yes, you can use your Amegy Visa Gift Card to make purchases online. We suggest that you register your Amegy Visa Gift Card before making purchases online. Some online merchants will not process your purchases without a valid address registered to the Amegy Visa Gift Card. You can register your card by visiting the Gift Card page on www.visaprepaidprocessing.com/amegybank/gift, or by calling the toll free number on the back of your Amegy Visa Gift Card.
Can I use my Amegy Visa Gift Card for online gaming? No. Your Amegy Visa Gift Card cannot be used for online gaming.
Can I use my Amegy Visa Gift Card to get cash at a banking center? No. You cannot use your Amegy Visa Gift Card to get cash at a banking center.
Can I use my Amegy Visa Gift Card to get cash at the check-out? No. Your Amegy Visa Gift Card cannot be used to receive cash back when making a purchase.
Can I add more money to my Amegy Visa Gift Card? No. You cannot add more money to your Amegy Visa Gift Card.
If I return merchandise purchased with my Amegy VisaGift Card can I get a refund? You must present your Amegy Visa Gift Card and receipt at the time of a merchandise return. If the retailer’s return policy allows it, a credit for the amount of the purchase will be added back to the Amegy Visa Gift Card.
What should I do if my Amegy Visa Gift Card is lost or stolen? If your Amegy Visa Gift Card is lost or stolen, immediately report it by calling our toll free Customer Service Department at 866-798-2992.
How long can I use my Amegy Visa Gift Card? Your Amegy Visa Gift Card expiration date is embossed on the front of your card. You can use your Amegy Visa Gift Card through the end of the month of the year it expires.
What should I do if I have a remaining balance on an expired Amegy Visa Gift Card? If you have a remaining balance on your Amegy Visa Gift Card, you can request to have the balance or a replacement card, minus the processing fee, mailed to you.
What happens when I spend all of the money on my Amegy Visa Gift Card? Once you have used up the funds on your Amegy Visa Gift Card, your card account will be closed. You can keep it in case you need to return an item you have purchased using your Amegy Visa Gift Card, which will reopen your card account if it has not passed the expiration date. You can also discard it once you have spent all of the available funds.
Can I request a refund on the remaining balance on my Amegy Visa Gift Card? Yes, a check can be sent to you for the remaining balance on your Amegy Visa Gift Card minus a processing fee.
What can I do if the remaining balance on my Amegy Visa Gift Card is less than the processing fee to request a refund? If your Amegy Visa Gift Card is not expired, we suggest that you try to use up the balance of the card at a merchant that will allow you to use two forms of payment. You can then ask the merchant to take the amount left on the Amegy Visa Gift Card and pay the difference of the purchase total with your other form of payment.
Can I use my Amegy Visa Gift Card to buy a new Amegy Visa Gift Card? No. Amegy Visa Gift Cards can only be purchased with an Amegy Bank debit card or with an Amegy Bank credit card. Note: Amegy Visa Gift Card purchases with an Amegy Bank Credit Card will be treated as a Cash Advance transaction.
Will I be charged a monthly service fee? No. You will not be charged a monthly fee for using your Amegy Visa Gift Card. However, if your Amegy Visa Gift Card is inactive for 13 months and there is a remaining balance, the card will be assessed a monthly inactivity fee each month that it remains inactive. See fee schedule for additional details.
Are there other fees that I should know about? View the Terms and Conditions included with your Amegy Visa Gift Card to see a list of fees associated with purchasing and using an Amegy Visa Gift Card.
What is the difference between a “pending transaction” and a “posted transaction”? Pending transactions are authorized transactions with a hold on your balance for the purchase amount until the transaction clears your account. Posted transactions are purchases that have cleared on your Amegy Visa Gift Card and funds have been removed to pay the merchant. You may see pending transactions that are more or less than the amount you have spent. This is because some merchants place a pre-authorization amount on your Amegy Visa Gift Card to ensure the account is active and that you have enough money to cover the purchases. In some cases, such as restaurants, a pending amount a percentage higher (typically 15%-20%) than the amount of the transaction in shown in case you pay a tip on your card. Once the transaction posts to your account, the pending transaction will be removed, generally within a few business days.
Why is my Available Balance different than my Actual Balance? Typically, your Available Balance is less than your Actual Balance because your Available Balance reflects purchases you have made that have been authorized (pending transactions), but have not yet cleared on your Amegy Visa Gift Card. Your Actual Balance reflects all purchases that have cleared your Amegy Visa Gift Card.
Can I use my Amegy Visa Gift Card at gas stations? Yes. If you pay at the pump for gas, the pump terminal may check to see if you have funds to pay for up to $75 worth of gas because the station doesn’t know how much you are going to buy. If you do not have $75 available on your Amegy Visa Gift Card, your transaction may be declined. If you plan to buy less than $75 worth of gas, it is recommended that you give your Amegy Visa Gift Card to the station attendant and state exactly how much gas you want to purchase, instead of swiping your card at the pump.
What should I do if my Amegy Visa Gift Card purchase is declined? Make sure there are sufficient funds on your Amegy Visa Gift Card before making a purchase by checking your balance by visiting the Gift Cards page on www.visaprepaidprocessing.com/amegybank/gift or by calling the number on the back of your card. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that many restaurants, hotels, and other merchants may factor in an automatic tip, or other expenses above the purchase amount, when authorizing card purchases. If your bill, plus the estimated tip or other expenses exceeds the amount on your Amegy Visa Gift Card, it may be declined.
