Important Update to
Your Business Bill Pay Service

We've launched the new Amegy Bank Business Bill Pay system through Fiserv Solutions, Inc., our new third-party provider for bill pay services. The new bill pay service continues to provide you with convenience and control over your online payments.

The majority of your bill pay information and payments transferred and processed without interruption. However, there are steps you should take to avoid potential payment problems. To ensure all existing payments continue uninterrupted, you’ll need to take action as described in the “Conversion Process FAQs”.

By logging in and using the Bill Pay service as of today, you confirm your acceptance of those new terms. 

Some highlighted changes include:

  • Payment dates can be set by simply entering the due date of your bill.  No more having to schedule payments by backtracking from the due dates or estimating processing times.

  • Next day payments will now be available up until 4 p.m. for most electronic billers at no charge.

  • Same day payments for a fee may be made up until 4 p.m. for some electronic billers.

  • The e-Bill network has added many more companies nationwide (large retailers and major utilities for example). e-Bills allow you to receive your bill right in Bill Pay, saving paper and increasing your security. Some e-Bills also allow you to schedule automatic payments, so that you don't have to worry about missing a payment. Also, you will automatically receive temporary “trial e-Bill” service from certain payees.  With “trial e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.

Additional ways you can help ensure the accurate processing of payments during the conversion period. 


Conversion Process FAQs

Do I need to do anything because of the conversion?
Yes, there are several items you need to be aware of and take appropriate steps to avoid potential payment problems. These include:

Prior to the Conversion
    • Make sure each payee’s information in the Bill Pay system is current – including the payee address from your most recent bill, your account number, and your desired payment date. 
    • Move any payments currently scheduled for delivery on July 18  through July 22 to instead occur either before July 18 or no earlier than July 23.  (Or you can make those payments by another method.)  Our Service Guarantee will not apply to payments you have scheduled for delivery on July 19  through July 25.
    • Your current e-Bills will not convert to the new system.   So, any automatic payment of your current e-Bills will not continue after July 18.  You will need to pay those bills manually until you re-establish your e-Bill and auto-pay service after conversion. 
    • Make sure you are not in collections for a Bill Pay service at another financial institution that uses Fiserv Solutions, Inc. for its Bill Pay service.  Otherwise, your Bill Pay service with us will not convert.  
During the Conversion
Conversion takes place from Friday evening, July 18 to Monday morning, July 20. The Bill Pay system will be unavailable and no changes will be possible during this time.   

After the Conversion
    • Review your payments closely to ensure proper payment delivery and credit is recorded.
    • Click the “GET BILL” icon next to your bills to set up e-Bills after conversion. If you receive an error message, you may need to wait one or two of your Biller’s billing cycles before you can do this. If the error message continues after one billing cycle, you should contact your Biller to request a re-set of your e-Bill with that Biller.
    • Schedule automatic payments for your e-Bills once they have been reestablished. 
    • Bill Pay reminders did not transfer to the new system and may now be re-set if desired.
Will my payments process as scheduled during the conversion?
Current e-Bills and the auto-payments attached to e-Bills will not be transferred to the new system. You will need to manually schedule a payment until you are able to set-up new e-Bills and associated payments within the new Bill Pay system. You should wait one billing cycle from the biller before re-enrolling in e-Bills. It will depend on the biller’s cycle timing as to when the first e-Bill for that biller will arrive.  

Payments scheduled to occur during the 4 days following your conversion have the highest risk of possible delays. Payments scheduled during this time will be processed but will likely be delayed 3 to 5 business days. Time sensitive payments should be moved either prior to the conversion start or delayed until July 23 or the 5th day following the conversion. Delivery and fee guarantees will not apply during this time.

You do not have to act for one-time payments and recurring payments (not connected to an e-Bill) you have already scheduled. These payments should continue without interruption after our new service launch (but you should still go online to verify that those payments did process).   

Will my current e-Bill delivery be transferred to the new system?
No, the current e-Bills that you have set-up for payees will not be transferred to the new system. After conversion you will be able to reset your e-Bill request in the new system. You should wait one billing cycle from the biller before re-enrolling in e-Bills. It will depend on the biller’s cycle timing as to when the first e-Bill for that biller will arrive.  

Will my auto-payments attached to e-Bills be transferred to the new system?
No, Current e-Bills and the auto-payments attached to e-Bills will not be transferred to the new system. You will need to manually schedule a payment until you are able to set-up new e-Bills and associated payments within the new Bill Pay system. You should wait one billing cycle from the biller before re-enrolling in e-Bills. It will depend on the biller’s cycle timing as to when the first e-Bill for that biller will arrive.  

What can I proactively do to ensure my payments are delivered correctly?
You can update your payee information with the most current address from your billing statement.
Update your payee specific account number information to ensure proper payee credit is given.
Review that your desired next payment date per payee is accurately displayed in the Bill Pay system.
Also, reviewing your payments pre-conversion and post-conversion to ensure proper payment delivery and credit is recorded.

Current e-Bills and the auto-payments attached to e-Bills will not be transferred to the new system. You will need to manually schedule a payment until you are able to set-up new e-Bills and associated payments within the new Bill Pay system. You should wait one billing cycle from the biller before re-enrolling in e-Bills. It will depend on the biller’s cycle timing as to when the first e-Bill for that biller will arrive.  

Will all my current payees be available in the new Online Bill Pay?
Yes, both current payees and previously deactivated payees will be available in the new Online Bill Pay system.  All payment history for the previous 6 months will convert to the new Online Bill Pay system. 
However, it may not be available until a few days after our conversion.

Will I be able to continue to see my Payment History?
Yes, all of your previous Payment History for the past 6 months will be viewable within the new Online Bill Pay system. However, it may not be available until a few days after our conversion.

Will a payment that I previously set for $0.00 to act as a bill reminder be transferred to the new system?
Scheduled payments must be greater than $0.00 (zero) to be moved to the new system. 

Will bill reminders I previously set up continue in the new system?  
No, bill reminders will not be moved to the new system. Bill reminders may be re-set after the conversion.

Will invoices connected to Business Online bill payments be moved to the new system?
No, invoice history will not be moved to the new system.  To obtain current history go to Payment Records, click View Reports, click Payment Details. Information may be printed.

Will current memo history be moved to the new system?
No, to access previous memo history go to Payment Records, click View Reports, click Download, from next screen Select File Format: select Text or CSV-All Transactions, click Download. Excel report will display memo detail. 

Why do my inactive Billers now show in my Payment Center? How do I remove or hide them?
In order to move the history of these payments to the new system these Billers needed to appear as active. You may click on the “Add/Manage Groups” link in the Payment Center to create a category to hide these accounts or delete by selecting the “Manage My Bills” tab, opening the biller and clicking the option to “Delete this Biller” if desired.

You may find the last payment amount/date in the lower right side of the Payment Center.  Click on the Biller name. Payments older than 45 days will appear in the history tab.

What is the Pay Today link within the new Payment Center?
Pay Today initiates a same day expedited payment with an associated fee. For normal payment scheduling use the dynamic calendar to select a desired payment date and click Make a Payment.

What if I am in a “collection status” within my Bill Pay account at another financial institution?
If your current Bill Pay account is in “Collection” status at other financial institution using Fiserv as their third party Bill Pay provider your account will not be converted. You will need to bring your account current prior to conversion otherwise, once your account is current, after conversion, you will have to re-enroll for Bill Pay to resume service.

General Bill Pay FAQs

Paying Bills online is a powerful feature of your Online Banking Bill Pay service. Pay almost anyone from your utility company to the babysitter. You may never have to write another check. Review the questions below to learn more about paying bills online and see how easy paying bills can be. 

What is Bill Pay? 
Bill Pay is a service offered by Amegy Bank Online Banking that allows you to set up online bill payments to just about any company or person. You select which person or company you want to pay, and your Online Bill Pay service allows you to choose the date you want for a bill to be paid.

What are some additional features of the Online Bill Pay service? 
You can add a biller, review your pending payments, check bill reminders, and view your e-Bills and more from one easy-to-navigate payment center. You can also choose to view "Bill History" and "Manage Your Bills" — all using the tabs at the top of the Bill Pay screen.

To add more convenience and control over your finances, Online Bill Pay allows you to select the date when you would like your biller to receive the funds. 

Additionally, with e-Bills, you can elect to receive actual copies of your merchant bills directly through the Online Bill Pay. You no longer have to wait to receive bills in the mail or log into your biller's site. e-Bills are available from hundreds of companies, including major utilities and retailers nationwide, so you can unify and centralize your bill paying.

Also, you will automatically receive temporary “trial e-Bill” service from certain payees.  With “trial    e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.

Who Can Use Bill Pay? 
Anyone who has an eligible Amegy Bank personal or small business checking and or money market account may enroll for Online Banking with Bill Pay. The service is not offered to minors unless the minor is using an account in the minor’s name with a parent or guardian as a co-signor or grantor.

Which Internet Browsers are supported for the Bill Pay Service? 
Supported browsers include the current stable releases of Firefox, Chrome, Safari, and Internet Explorer 9 and above. Internet Explorer 8 users may experience difficulties in printing or with some scroll screens. To resolve printing issues we recommend using an alternative browser such as Chrome or Firefox.  Other functional uses of the Bill Pay service are not affected when using Internet Explorer 8.

How much does Bill Pay cost? 
There's no charge to enroll in Bill Pay and no monthly service fee! Business customers will be charged the fees set forth in the fee schedule included in or supplementing their business online banking agreement or deposit account agreement. 

To expedite payments, certain fees apply, in addition to any fees for your Bill Pay service account. Please refer to the Business Banking Pricing Schedule

What is a “Biller”? 
Also known as a Payee, a Biller is any company or person you would like to pay using the Online Bill Pay service.

What are e-Bills and how do they work? 
With e-Bills, you can now choose to receive actual copies of select merchant bills directly through Online Bill Pay. You will no longer have to wait to receive your bills in the mail or log into your Biller’s site. e-Bills will be available from hundreds of companies, including major utilities and retailers nationwide.  

Also, you will automatically receive temporary “trial e-Bill” service from certain payees.  With “trial e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.

Do I need to sign up with the merchant to receive e-Bills? 
No, you have the ability to sign up for e-Bills for select merchants directly from within Online Bill Pay.  

Also, you will automatically receive temporary “trial e-Bill” service from certain payees.  With “trial e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.
Will I continue to receive paper statements from the merchant once I enroll in e-Bills? 
There may be some overlap from the time you sign up for e-Bills and the time the merchant stops sending a paper statement via U.S. mail. However, after signing up for the service, you will only receive that merchant’s statements via e-Bill. If you continue to receive paper statements, you will need to contact the merchant and request that paper statement no longer be distributed to you.
Also, you will automatically receive temporary “trial e-Bill” service from certain payees.  With “trial e-Bills” you can try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that payee.

How do I view and pay my e-Bills? 
Merchants offering e-Bills will appear in the Payment Center with a “Get Bill” icon to the left hand side of the biller name. To pay an e-Bill, click on the icon and follow the on screen instructions to view and pay your e-Bill. You can instruct us to pay that particular e-Bill or automatically pay all e-Bills that come from that Biller.

Where can I find my last payment amount/date for a Biller I have recently paid?
You may find the last payment amount/date in the lower right side of the Payment Center.  Click on the Biller name. Payments older than 45 days will appear in the history tab.

What is the Pay Today link within the new Payment Center?
Pay Today initiates a same day expedited payment with an associated fee. For normal payment scheduling use the dynamic calendar to select a desired payment date and click Make a Payment.

Can I be notified about a scheduled payment once it has been paid? 
You can set up “Reminders” on billers and have the option to receive email notifications when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. You can also view the status of recent payments in the Payment Center “Recent Payments” section, and view payment history on the Bill Activity page.
 
What accounts can I use with Bill Pay? 
Amegy Bank clients with an open and active checking and/or money market account can use the Online Bill Pay service.

How are my payments sent to Billers? 
Payments made through the Online Bill Pay service are processed either electronically, by a “corporate check” that our third party service provider draws against its own account, or by a “laser draft” that our third party service provider draws against your account with us.  Funds for an electronic payment are deducted from your account when the electronic payment processes.  Funds for a corporate check payment are generally deducted from your account on the date you scheduled for your payment (but can be deducted earlier if the check arrives and is deposited early).  Funds for a laser draft payment are deducted from your account when the laser draft is presented to us for payment.  

How will I know if a payment is made electronically, or by “corporate check”, or by “laser draft”? 
When you are scheduling a payment, the dynamic payment calendar allows you to pick your first available pay date. For electronic payments, the first available pay date in most cases will show as the next business day. For check payments, the next available pay date will typically display 2-5 business days from the current date. 

Can I schedule a Bill Payment for a weekend or holiday? 
No. Within Online and Mobile Banking Bill Pay, only business days will show as available pay dates. If you have a recurring payment that falls on a weekend or federal holiday that payment will automatically be adjusted to the closest previous business day. For example, if your recurring payment is scheduled for Saturday, it will automatically be rescheduled for the Friday before.
 
Can I change or cancel my scheduled bill payment?  
You may change or cancel any payment that is in a “Pending” status up until payment processing begins at 4:00 pm CT. You may review your previously scheduled or pending payments in the “Pending Payments” box within the Payment Center. For other information regarding cancelling payments or stopping payment, please refer to the Bill Pay Service Agreement

How far in advance can I schedule a payment? 
You can schedule a payment up to one year in advance.

What if I still have more questions about Amegy Bank Online Bill Pay service?  
If you still have questions regarding Amegy Bank Online Bill Pay, please call us at (888) 500-2960, Monday - Saturday, 8 a.m. to 9 p.m. or visit us at a banking center today!

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