Business Mobile Banking

Frequently Asked Questions

General

  1. What is Amegy Business Mobile Banking?

  2. What is the difference between a mobile application and a mobile web browser?

  3. How do I sign up for Amegy Business Mobile Banking?

  4. What is needed to use Amegy Mobile Banking or Amegy Business Mobile Banking?

  5. Which wireless carriers are currently supported?

  6. Do I need a data plan?

  7. Is there a charge to use Amegy Business Mobile Banking?

  8. What if I suspect that my mobile device may have been used to make an unauthorized transfer from my Amegy account?

  9. How many users can enroll in Amegy Business Mobile Banking on my mobile phone or device?

  10. Must I enroll each mobile phone or device that I wish to use with Amegy Business Mobile Banking?

Mobile Web

  1. What is mobile web?

  2. Is there a cost to use the mobile web?

  3. How do I access Amegy Business Mobile Banking from my mobile phone or device browser?

  4. How do I realize an optimized mobile web experience?

  5. Is mobile web banking supported on my mobile phone or device?

  6. How do I add a Amegy Web Clip icon to the Home screen of my iPhone?

Business Mobile Banking Application

  1. What is a mobile application and how does it differ from mobile web?

  2. Where do I access and download the mobile applications for iPad and iPhone?

  3. Where do I access and download the mobile application for an Android device?

  4. Is the Amegy Business Mobile Banking application supported on my mobile phone or device?

Troubleshooting

  1. What do I do if I get a new mobile phone or device?

  2. What happens if I change mobile phone numbers?

  3. What happens if I change mobile phone carriers?

  4. What happens if my Amegy Mobile Banking Application or Amegy Business Mobile Banking Application is deleted from my phone?

  5. Can I access Amegy Business Mobile Banking from a web browser and downloadable application on the same mobile phone or device?

  6. I enrolled in mobile banking on my mobile phone or device’s browser. Why am I being asked to enroll again?

  7. What if my mobile phone or device is lost or stolen?

  8. How do I delete the Amegy Business Online Banking application from my mobile phone or device?




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