Frequently Asked Questions

eStatements & eNotices

  1. How does the eDocuments system work?

  2. How long is each type of eDocument available online?

  3. Do I have to sign up for Online Banking in order to use the eDocuments service?

  4. How do I enroll in eDocuments and stop receiving paper documents?

  5. How do I resume mail delivery of paper documents?

  6. What is the difference between an eStatement and the "Account Activity" information available in Online Banking?

  7. Will my eStatement/eNotice look the same as my printed document?

  8. Will I still get images of my canceled checks with eStatements?

  9. If I choose to receive eStatements, eNotices, or eTax Documents, will I still receive a paper copy?

  10. How do I request a copy of older statements?

  11. What if I can't open the eDocument?

  12. What notices are available online?

etax documents

  1. What tax documents are available in Online and Mobile Banking?*

  2. When are new tax documents available to view?

  3. How many tax years are available online?

  4. Can I view eTax documents?

  5. Will I continue to receive paper tax documents if I've enrolled for eTax documents?

  6. How do I save or print my tax documents?

  7. I have linked other accounts to my Online and Mobile Banking profile. Will I see eTax documents for those accounts?

  8. Why can I see only some of the tax documents I'm expecting online?

  9. Is there a fee for eTax documents?

  10. Can I print my tax documents and submit with my taxes?

  11. I have a joint account, why can't I access our tax documents online?

  12. Which business online banking users are eligible to see eTax documents?