Mobile Card Fraud Alerts

Frequently Asked Questions

  1. How much does it cost to use this service?

  2. How do I register?

  3. I enrolled in the service online. Why didn’t I receive a text message to complete my registration?

  4. How long should it take to receive a text message (SMS)?

  5. What carriers currently participate in this service?

  6. Why did I not receive a fraud alert and my card was blocked when I made a purchase late at night?

  7. What if I don’t have text messaging?

  8. How are Mobile Card Fraud Alerts different from Purchase Alerts?

  9. If I am traveling outside of the U.S., can I receive text message alerts?

  10. If my mobile phone number changes, what do I need to do?

  11. Are the text commands case-sensitive?

  12. Do I have to text personal information?

  13. I have enrolled in Visa Purchase Alerts. Do Mobile Card Fraud Alerts replace Visa Purchase Alerts?

  14. Why do I receive multiple messages with Pg1/2, Pg2/2?

  15. Why should I enroll in Mobile Card Fraud Alerts?

  16. Can I add multiple phone numbers?

  17. How do I unsubscribe?

  18. What if my registered card had fraud?

  19. What do I do if my phone is lost or stolen?

  20. Why did I receive an alert for purchases that I made before I enrolled in this service?

  21. Why would I need Mobile Card Fraud Alerts if I already have Purchase Alerts?

  22. Will you continue to call me when a suspicious transaction appears on my account?

  23. What makes a transaction appear suspicious and generates a Mobile Card Fraud Alert?

  24. Why was I not enrolled in this service when I went to the website and filled out the information?

  25. Why was my transaction amount in my alert greater than my actual purchase amount?

*A one-way text is for notification purposes and cannot handle any incoming responses.
**A two-way text allows for the consumer to respond to the inquiry.