Personal Mobile Banking

Frequently Asked Questions

Select a topic below:

General


  1. What is Amegy Personal Mobile Banking?

  2. How do I sign up for Amegy Personal Mobile Banking?

  3. What security measures help protect my transactions through the Amegy Bank mobile application and mobile web browser?

  4. What is the difference between a mobile application and a mobile web browser?

  5. What is needed to use Amegy Personal Mobile Banking?

  6. Do I need a data plan?

  7. Is there a charge to use the Amegy Personal Mobile Banking service?

  8. Must I enroll each mobile phone or device that I want to use with Amegy Personal Mobile Banking?

  9. How many users can enroll in Amegy Personal Mobile Banking on a single mobile phone or device?

  10. What if I suspect that my mobile device may have been used to make an unauthorized transfer from my Amegy Bank account?

Mobile Web


  1. What is Mobile Web?

  2. Is there a cost to use the mobile web?

  3. Is mobile web banking supported on my mobile phone or device?

  4. How do I access Amegy Personal Mobile Banking from my mobile phone or device browser?

  5. How do I get an optimized mobile web experience?

Mobile Banking Applications 


  1. What are mobile applications and how do they differ from mobile web?

  2. Where do I access and download the Amegy Personal mobile application for iPad and iPhone?

  3. Where do I access and download the Amegy Personal mobile application for an Android device?

  4. Is the Amegy Personal Mobile Banking application supported on my mobile phone or device?

Mobile Deposit


  1. What is mobile Check Deposit?

  2. What checks are not eligible for deposit?

  3. How do I deposit a check?

  4. Is there a bank fee to deposit my check with my mobile device?

  5. Are there transaction limits with Mobile Deposit?

  6. How do I view my deposit history?

  7. What should I do with the hard copies of my checks?

  8. Are my checks deposited immediately?

Troubleshooting


  1. What do I do if I get a new mobile phone or device?

  2. What happens if my Amegy Personal Mobile Banking application is deleted from my phone?

  3. Can I access Amegy Personal Mobile Banking from a web browser and downloadable application on the same mobile phone or device?

  4. I previously enrolled in Amegy Personal Mobile Banking on my mobile phone or device’s browser. Why am I being asked to enroll again?

  5. What if my mobile phone or device is lost or stolen?

  6. How do I delete or uninstall the Amegy Personal Mobile Banking application from my mobile phone or device?




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