Personal Mobile Banking

Frequently Asked Questions

General

  1. What is Amegy Mobile Banking?

  2. What is the difference between a mobile Web browser and a mobile application?

  3. How do I sign up for Amegy Mobile Banking?

  4. Which wireless carriers are currently supported?

  5. How much does Amegy Mobile Banking service cost?

  6. Do I need a data plan?

  7. Must I activate each mobile phone or device I wish to use with Amegy Mobile Banking?

  8. What if I suspect that my mobile device may have been used to make an unauthorized transfer from my Amegy Bank account?

Mobile Web

  1. What is Mobile Web?

  2. What is the cost of Mobile Web?

  3. Is Mobile Web banking supported on my mobile phone or device?

  4. How do I access Amegy Mobile Banking on my mobile phone or device browser?

  5. How do I add an Amegy Bank Web Clip icon to the Home screen of my iPhone?

  6. How do I optimize my mobile web experience?

Mobile Banking Application 

  1. What are mobile applications and how do they differ from mobile web?

  2. Where do I access and download the mobile application for iPad and iPhone?

  3. How do I download the mobile application for an Android phone?

  4. Is the Amegy Mobile Banking application supported on my mobile phone or device?

Troubleshooting

  1. I received an activation code but never used it. What do I do now?

  2. What happens if I change mobile phone numbers?

  3. What happens if I change mobile phone carriers?

  4. How do I delete the Amegy Mobile Banking application from my mobile phone or device?

  5. What happens if I get a new mobile phone or device?

  6. What if my mobile phone or device is lost or stolen?

  7. I activated mobile banking on my mobile phone or device’s browser. Why am I being asked to activate again?

  8. Can I use both mobile web and a downloadable application on the same mobile phone or device?




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