Remote Deposit Capture
Frequently Asked Questions
Generally, RDC helps lower costs associated with deposit preparation and delivery. If a company processes checks that tend to be in amounts over $100 and drawn against non-local banks, they might benefit from reduced float and expedited returns.
Anyone within a company who already prepares and/or delivers deposits to the bank can use RDC. The company specifies which employees to set up in the system and their account access level. The optional Dual Control feature in the RDC Treasury service allows one employee to complete a deposit while another employee reviews and approves the deposit before it is submitted to the bank.
Any U.S. dollar checks drawn on banks with valid U.S. Routing and Transit numbers are generally accepted, including personal checks, business checks, postal money orders, Traveler's Checks, and government checks. Non-U.S. dollar checks are not accepted and there are some restrictions on checks listed in the Master Services Agreement (MSA). Remotely Created Checks (RCCs) are not allowed to be deposited based on the bank’s deposit agreement.
It is suggested that the original checks be stored in a secure location for no more than 45 days before destroying them.
The images are available for viewing online for the current month plus the previous 24 months. RDC also allows images to be downloaded and stored on a company’s internal archive.
The impact is nominal. Checks are simply converted to an image and exchanged electronically. Depending upon their own bank's capabilities and account features, they will receive either an image of their check or a substitute check in their statement, in place of their original check.
If an image cannot be forwarded for payment in the collection process, an industry standard substitute check will be created and forwarded for collection and payment by the paying bank. The substitute check can be processed by any domestic financial institution.
Deposited items being returned follow the same returns process as deposited items at a teller window. A substitute return check is created and sent back to the depositor.
The deposit transaction can be viewed through the bank's internet-based reporting tools, such as online banking. Users may also elect to receive an email notification confirming the deposit has been received.
Users at locations other than where the workstation resides, such as the company headquarters, can access the RDC system, view deposits and pull reports showing deposits submitted by all locations.
The RDC system provides users the ability to download deposit data in CSV format. Company employees can download the information and modify the data format to map the deposit information into their receivable software.
User credentials are established within the system leveraging multi-level authentication methods.
We welcome your call to confirm system requirements and assist with installing your scanner on your workstation. Additionally, instructions are available in our RDC Resource Center along with videos and training guides.
In the unlikely event that a user is unable to process a deposit, simply visit a banking center and use the manual paper method.
Typically, set up for standard service takes up to five working days after the required documents have been signed and submitted. Custom configurations, such as custom data entry and remittance capture configurations, may take an additional ten days.
Yes, a manufacturer warranty applies as well as a Rapid Exchange service plan that allows a scanner to be shipped in advance of returning it to the manufacturer, so users are not without a scanner for an extended period of time.
The single-feed scanner requires the user to drop one check at a time into the feed module. The multi-feed scanner allows the user to set a group of checks into the feed module, and the scanner will automatically feed each check individually.
The maximum number of characters in a field depends on the nature of the data in the field, and with a custom setup the number of characters can vary by field with a maximum number of 250 characters.
There is not a limit on the number of accounts that can be set up.
Deposits can be submitted until 9:30 p.m. Mountain Time for same-day ledger credit to the account.