Frequently Asked Questions

Business customers can enroll by visiting a Amegy Bank branch location and filling out the Business Digital Banking Application. For any questions, call Digital Banking Support at 888-500-2960.

Business Online Banking is included at no cost. Business Bill Pay:  No monthly charge. $9.95 per same-day expedited bill payment. $17.50 per overnight check expedited bill payment

For business accounts,  simply call Online Banking Support at 888-500-2960 Mon - Sat, 7:00 a.m. - 10:00 p.m. CT.

If your phone is lost or stolen, you should notify your mobile service provider immediately. The mobile app doesn’t store your password. You can always call us at 888-500-2960 to have your password reset, or you can change your Username or Password within Digital Banking.

To help protect your accounts or sensitive information when using Mobile or Online Banking, we recommend the following:

• Never give out your Username or password
• Do not use the same password on other websites or applications
• Choose passwords that would not be easy for others to guess. This includes information that could be found on social or public sites, such as your name, a family member name, your phone number, birthday, or the name of your pet.
• Avoid using public Wi-Fi when using Mobile or Online Banking.

If you’re enrolled in Business Digital Banking, you’re eligible to use Mobile Banking. All you need is an eligible mobile device with internet access.

Yes, as long as your mobile carrier offers internet service in the country you’re visiting, and you have already downloaded the app. All roaming, data access, and text charges from your mobile service provider will apply. The Mobile Banking application is only available to download within the US using the US version of the Apple and Google Play app stores. 

Using a Touch ID supported device, turn on Touch ID on your device by going to “Settings” and selecting “Touch ID & Passcode.” Then, follow the simple steps to save your fingerprint to your device (you’ll also need to set up a device passcode if you haven’t already). Next, sign on to the Mobile Banking app, go to “Settings/Quick Access,” and slide the toggle button to turn on Touch ID.

Enabling Touch ID for Mobile Banking will grant access and full Mobile Banking functionality to any person whose fingerprints are saved on your device. We strongly recommend against enabling Touch ID if anyone else has or might gain access to your device and its security password.

Yes, you will always have the option to sign in with your Username and Password. Just tap “Cancel” when the app asks for your fingerprint.

There is no charge for the Mobile Banking service; however, ordinary bank fees under other agreements still apply (e.g., fund transfers that results in overdraft charges or applicable Bill Pay fees). Contact your wireless phone service provider regarding data or messaging charges.

Mobile Banking offers a suite of self-service capabilities, and we are continuously releasing new features, enhancing the user experience, and helping you manage your finances on the go:

• View your account balances and transaction history
• Transfer money between your eligible accounts
• Pay your bills 
• Deposit checks using our Mobile Check Deposit service
• Submit travel notification requests for upcoming travel plans
• Search for Branch and ATM locations

Both the mobile web browser application and the downloadable mobile application are free and offer easy on-the-go access to your accounts. With mobile web browser, you use the web browser from your mobile phone to access your account information. The mobile applications can be downloaded to your mobile phone or wireless device. These applications provide an experience optimized for iPad^®, iPhone^®, and Android^™ smartphones, as well as Android^™ tablet devices.

Check your mobile device or the applicable app store for notices regarding Mobile Banking version updates. If there is an update available, follow the instructions to download the update.

We regularly release new Mobile Banking features and services that may be available only by updating your mobile app and/or your mobile device’s operating system to the latest version.

You can deposit a check to your eligible accounts by following these simple steps:

• Endorse the back of the check with your signature and add the words “For Mobile Deposit to ABT.” 
• Sign into Mobile Banking, select Mobile Deposit from the bottom  menu. Make sure your check is placed on a dark, well-lit, flat surface. Tap Deposit A Check and your devices camera will automatically take a picture of the check when the check image is in focus.
• After all the required fields are complete, select the "Submit" and then the “Confirm” button. 

Note: A device with a rear-facing and autofocus camera is required to use the Mobile Check Deposit service.

After successfully submitting your check, the deposit process will begin. The processing time to complete the deposit may vary. If we accepted your deposit:

Funds deposited before 7:00 p.m. MT on a business day (every day except Saturday, Sundays and federal holidays) are generally available for withdrawal on the next business day. For example, if you deposit a check at 2:00 p.m. on Thursday, you’ll see it in your account on Friday. Deposits after the cutoff time or on a non-business day, such as Saturdays, Sundays, or federal holidays, the funds will generally be available on the 2nd business day.

We’ll send you an email within 1 business day with your deposit status.

Even though the image was approved for deposit, it will follow the same posting process as a traditional paper check. It may take several hours from the time the deposit was approved to when it appears in your account. You will see the deposit on the next business day and receive an email notifying you that the deposit was successful. 

Deposits may be subject to additional holds.

If your deposit is declined, we will email you a notice by the first business day after the day we receive your deposit.

Mobile Deposit is free to eligible customers. There may be charges associated with data usage on your phone or tablet device. Check with your wireless phone service provider for more information.

Yes. Mobile Check Deposit Limits are based on length of oldest deposit account relationship. See details. 

After you successfully submit your deposit, retain the check for 30 days and then securely destroy the check. This allows sufficient time in the event the check needs to be re-deposited.

You can deposit checks payable in US dollars and drawn on a US bank. The following items cannot be deposited using Mobile Check Deposit:

• Checks payable to anyone other than the owner of the account into which it is being deposited 
• Checks drawn or issued by you; or drawn by others against an account on which you’re a joint owner or authorized signer
• Checks payable to “Cash”
• Checks payable jointly, unless deposited into an account with the names of all payees 
• Checks previously converted to a substitute check, as defined in Reg. CC
• Checks drawn on a foreign bank and/or that are not payable in United States currency 
• Checks that are payable on sight or payable through drafts, as defined in Reg. CC, or are remotely created checks, as defined in Reg. CC
• Checks that are undated, post-dated, or are dated more than six months prior to the date of deposit 
• Travelers Checks
• Checks that have previously been deposited by any remote capture or physical delivery 
• Checks or items that are drawn or otherwise issued by the US Treasury Department
• Checks that have previously been returned unpaid for any reason 
• Checks transmitted from outside the United States
• Registered government warrants 
• Checks containing any unauthorized alteration
• Money Orders 
• Checks that are prohibited by our current procedures relating to the Mobile Remote Deposit capture feature or which are otherwise not acceptable under your deposit account agreement or as we may otherwise determine in our sole discretion
• Checks with any endorsement on the back other than that specified in this Agreement
• Government checks of any type, state or federal. However, federally issued stimulus checks (only those checks intended to stimulate the U.S. economy) are eligible for the Deposit Service. 

Yes. Select "Transfers" from the main menu to schedule a transfer to or from your eligible accounts. You can also view your recent and scheduled transfer activity by selecting the “Recent” or “Scheduled” tabs.

To transfer funds to a friend’s account or one of your external accounts, you will need to use Online Banking to set up those accounts before they will display as account transfer options in Mobile Banking.

Mobile Banking allows you to delete a scheduled transfer, but you cannot edit a pending or scheduled transfer. To delete a transfer, sign-in to your Mobile Banking application and follow these steps:

• Select “Transfers” from the main menu
• Select the “Scheduled” tab and find the transfer to delete
• Click the “Delete” button 
• In Online Banking, you can edit and/or delete a scheduled transfer. Once you have signed into Online Banking:
• Select “Transfers” from the main menu
• Select “Scheduled” and click on the transfer to edit
• Edit or delete your scheduled transfers 
• Transfers between Amegy Bank accounts are immediate, so they cannot be subsequently canceled or edited.

eDocument online availability

• eStatements (Deposit Accounts) – Life of your account*
• eNotices (Account Notifications including Loan Statements) – Life of your account* 
• eTax Documents – 3 years

*You can view historic eStatements and eNotices (back to January 2016) for as long as you are enrolled in the Digital Banking service. We don’t anticipate modifying that storage timeframe, but if we need to decrease it in the future for any reason, we’ll post a notice where your eDocuments are made available.  We’ll also notify you by email to your last known email address at least 90 days before the change. As a best practice, we recommend that you periodically download copies of your eDocuments.

Yes. This feature is only available through Online Banking and the Mobile Banking app for both personal and business customers. Additionally, access to specific accounts and features are subject to user entitlements assigned by a Customer System Administrator (CSA).

In Business Digital Banking, a Customer System Administrator (CSA) may enroll in eDocuments and stop receiving paper documents; additionally, the CSA must have full entitlements to each specific account that they enroll for eStatements or eNotices.

In Online Banking:

• Sign in to Online Banking
• Navigate to the Services tab and then to the eDocuments link under Account Services
• Select "Preferences":

1. Choose which service(s) you desire: eStatements, eNotices, and/or eTax Documents
2. For eStatements and/or eNotices services, you should select which eligible accounts you want to enroll
3. For eTax Documents, all eligible accounts that we report under your tax identification number will be enrolled
4. Use “Manage eDocuments Email” to ensure that notifications will be sent to a current and valid email address

In Mobile Banking:

• Sign in to the Mobile Banking app
• Tap the … More menu item and select “Services”
• Tap the eDocuments menu item under Account Services
• Select “Preferences”:

1. Choose which service(s) you desire: eStatements, eNotices, and/or eTax Documents
2. For eStatements and/or eNotices services, you should select which eligible accounts you want to enroll 
3. For eTax Documents, all eligible accounts that we report under your tax identification number will be enrolled

To resume receiving mailed paper copies of your Statements, Notices, and/or Tax Documents, please contact Digital Banking Support by phone or send a message by selecting the Message Center from the Online Banking Services tab.

Please note certain types of accounts charge a fee for paper statements. Please see our Business Fee Schedule for additional details.

The Account Activity screen shows all the completed and pending transactions for the last 30 days (you can also choose to have it show transactions for certain other specified periods). eStatements are electronic versions of the monthly paper statements you currently receive. They include transactions during a set period of time (a statement cycle) and do not include any pending transactions.

If you receive images of your canceled checks today, you'll also receive them in your eStatements. In addition, you can also access images of your recent checks through Online Banking and Mobile Banking.

When you enroll in an eStatements, eNotices or eTax Documents service, we will stop sending you the corresponding paper copies of your statements, notices and tax documents. You can change your mind at any time and resume receiving paper copies by calling our Digital Banking Support.  

Please note certain types of accounts charge a fee for paper statements. Please see our Fee Schedule for additional details.

To request a copy of an older statement, visit the “Manage Account” section and “Request Copies” after selecting the Account in Business Digital Banking or call Digital Banking Support. Standard copy charges as separately disclosed for your account type may apply. 

eDocuments are posted to Digital Banking in PDF format. In order to view PDF documents, you may need to install a current version of Adobe Acrobat Reader. For technical issues, please call our Digital Banking Support.

An eNotice is any notice, disclosure, agreement, fee schedule, transaction record, invoice or loan statement that we choose to send you electronically rather than by paper. You will be notified by email when an eNotice is generated for you.

The following is a sample list of common eNotices, subject to change. 

• Overdraft Notice
• Overdrawn Notice
• CD Certificate Renewal
• DDA Dormant Letter
• CD Advice of Credit
• Loan Payment Billing Statement 
• CD Interest Credited
• Consumer Loan Statement
• IRA Statement
• CD Retirement Plan Renewal
• Final Loan Payment Billing Statement
• Commercial Loan Statements
• Home Equity Credit Line Statement
• Commercial Loan Statement 
• Cash Advance Notice

Note:  eNotices do not include deposit account statements, information that we print on those statements, or materials that we enclose in mailings of those statements.  Please remember that deposit account statements are eStatements, but loan account statements are eNotices.

eTax Documents will be made available on or before the IRS required deadline. We will notify you by email when an eTax Document is available for viewing. Please see IRS.gov for applicable tax form deadlines.

eTax Documents are available for at least the previous three tax years.

The Internal Revenue Service requires the bank to provide tax documents to account holders who meet the reporting thresholds as dictated by the IRS. For example, clients with interest bearing checking accounts with an aggregate interest total lower than $10.00 do not receive a tax statement.

Note: Tax documents for a joint account are issued and reported to the IRS only under the Tax Identification Number of that account’s primary owner (as reflected in our records).  For security reasons, eTax Documents may be viewed only under that primary owner’s Digital Banking profile. 

Business Account Customers:

eTax Documents can be seen only by those users who hold full entitlement to both view and transact in all accounts in the business’s Digital Banking profile. Users with limited entitlements cannot view eTax Documents. Contact your CSA (Customer System Administrator) to update your entitlements. 

If another customer’s accounts are linked to appear in a primary customer’s Digital Banking profile, those linked accounts (a) will not be opted out of paper when the primary customer enrolls in eTax Documents, and (b) will not display eTax Documents in the primary customer’s Digital Banking account. To opt out of paper tax documents, that linked customer must separately enroll in the eTax Documents service, and must view eTax Documents by signing in under its own Digital Banking profile.

Once you have enrolled in eTax Documents, all available tax documents will be provided electronically only. Some tax documents aren’t available digitally and you will receive paper tax documents for those forms.

To resume paper delivery, please call Digital Banking Support or send a secure message within Online Banking. You may also request a paper copy of any particular eTax Document by contacting Digital Banking Support. Obtaining a paper copy will not cancel your enrollment to opt out of regular paper delivery.

To view and retain your eDocuments, you will need a current version of Adobe Reader® or other PDF reader and the ability to download (to your hard drive, mobile phone or other storage device) or print Adobe Reader files. If you do not have Adobe Reader, you can download it at www.adobe.com. You may keep copies of your eDocuments for future reference by saving them in the PDF format, by clicking on” File” and then “Save As” in your browser, Adobe Reader window or phone. For technical issues, please call Digital Banking Support.

Enrollment for eTax Documents only applies to the Tax ID or SSN associated to the Digital Banking profile. To access eTax documents for the Tax ID of “linked” business or personal accounts, you must log in under those other customer profiles.

For example, if “Company A” has a Business Digital Banking profile, and you have linked your personal accounts to Company A’s Business Digital Banking profile, you will only be able to access the tax documents for “Company A” and not any personal tax documents. Personal tax documents will continue to be sent via paper unless you enroll in eTax Documents through your personal Digital Banking profile. Even after personal enrollment, personal eTax Documents will only be displayed in your personal Digital Banking account and not in Company A’s Business Digital Banking account.

Only IRS forms are covered under the eTax Document service. Any state tax forms the Bank is required to furnish you are not available for electronic delivery. Paper versions of these forms will continue to be mailed to you through U.S. mail.

Tax forms for which Internal Revenue Service reporting thresholds are not met will not be created and will not be available through Digital Banking. For example, checking account customers with aggregated interest amounts lower than $10.00 will not receive a tax statement. Please see IRS.gov for the various form reporting thresholds.

Not all account types are eligible for eTax Documents, and not all IRS forms are supported by the eTax Documents service. Eligible account types and supported forms may change without prior notice. However, for any account or form that is not supported or no longer supported by the eTax Documents service, you will be mailed a paper tax document. And, for any account or form that becomes supported, you will receive an email notifying you when your tax document is available to be accessed in Digital Banking.

A list of the currently available federal eTax Documents is provided in a separate FAQ above.

No, there is not a fee to receive eTax documents. Nor is there a fee to cancel your eTax Documents service or to request a paper copy of any particular tax document.

Yes, eTax documents are the official documents that can be printed and submitted to the IRS for processing.

Tax documents for a joint account are issued and reported to the IRS only under the Tax Identification Number of that account’s primary owner (as reflected in our records). For security reasons, eTax Documents may be viewed only under that primary owner’s Digital Banking profile.

In Business Digital Banking, only those users who have full entitlement to both view and transact in all accounts will be able to view eTax Documents in the business’s Digital Banking profile. Users with limited entitlements cannot view eTax Documents. Contact your Company System Administrator (CSA) to make user entitlement updates.