Frequently Asked Questions
eStatements & eNotices
We will notify you by email when an eStatement, eNotice, or eTax Document is posted to your Online Banking account. This will happen at the same time you would normally receive a paper statement, notice or tax document. When the notification arrives in your email box, just:
- Log into Online Banking via amegybank.com or Mobile Banking via our downloadable apps.
- Your eStatement, eNotice, and eTax Document will be available through the eDocuments link.
In Online Banking, you can save a PDF version of your eDocument on your hard drive if you wish, or print it out. Copies of eStatements and eNotices will be kept for a rolling 18 months. eTax Documents will be available for the previous 3 tax years.
Yes. Once you have signed up for Online Banking, you can access the eDocuments service in either Online or Mobile Banking. eDocuments is available for both personal and business customers.
- Log into Online Banking via amegybank.com
- Navigate to the Self-Service Tab
- Select "eDocuments" under Account Services
Select "Preferences" to manage your eDocument preferences
- Choose which Service(s) you desire: eStatements, eNotices, and/or eTax Documents.
- For eStatements and/or eNotices services, you select which eligible accounts you want to enroll.
- For eTax Documents, all eligible accounts that we report under your tax identification number will be enrolled.
To resume receiving mailed paper copies of your Statements, Notices, and/or Tax Documents, please contact Online Banking Support by phone at 888-500-2960 Mon – Sat: 8 a.m. – 9 p.m. (CT) or send a message by selecting the Message Center from the Online Banking Services tab.
Please note certain types of accounts charge a fee for paper statements, please see our Fee Schedule for additional details.
The account activity screen shows all the completed and pending transactions for the last 12 months. eStatements are electronic versions of the monthly paper statements you currently receive. They include transactions from a set period of time (a statement cycle) and do not include any pending transactions.
Yes, a printed version of an online statement/notice is the same as a paper statement/notice.
If you receive your images of your canceled checks today, you'll also receive them in your eStatements. In addition, you can also access images of your recent checks through Online Banking.
When you enroll in an eStatements, eNotices or eTax Documents service, we will stop sending you the corresponding paper copies of your statements, notices and tax documents. You can change your mind at any time and resume receiving paper copies by calling our Online Banking Support at 888-500-2960 Mon – Sat: 8 a.m. – 9 p.m. (CT) or send a message by selecting the Message Center from the Online Banking Services tab.
eDocuments are posted to Online and Mobile Banking in PDF format. In order to view PDF documents, you may need to install Adobe Acrobat Reader. This free software is available for download. For technical issues, please call our Online Banking Support at 888-500-2960.
CD Certificate Renewal
DDA Dormant Letter
CD Advice of Credit
Loan Billing Payment
Home Equity Credit Line Statement
CD Interest Credited
CD Retirement Plan
Final Loan Billing
Commercial Loan Statement
|1098||Mortgage Statements for select mortgage loans. (For example, tax documents for AmegyBank home loans that are viewable in your online banking profile, such as Home Equity Credit Lines)**|
|1099-A||Acquisition or Abandonment of Secured Property|
|1099-C||Cancellation of Debt|
|1099-DIV||Dividends and Distributions|
|1099-Q||Payment from Qualified Education Programs|
|1099-R||Distributions from Pensions, Annuities, Retirement Plans, IRAs, or Insurance Contracts|
|5498-ESA||Education Savings Account Contributions|
* This list of IRS forms currently eligible for the eTax Documents service is subject to change without prior notice. Any type of IRS form that we do not currently offer through the eTax Document service will be sent to you in paper form. If we add a type of IRS form to our eTax Documents service, you will receive notification when it posts to your Online Banking account.
** If we have contracted with another company to help service your mortgage loan, you will continue to be mailed paper 1098 Mortgage Statements. If that account later becomes eligible for eDocuments, you will receive notification when it posts to your Online and Mobile Banking account.
eTax Documents will be made available within Online and Mobile Banking on or before the IRS required deadline. We will notify you by email when an eTax Document is available for viewing. Please see IRS.gov for applicable tax form deadlines.
eTax Documents are available in Online and Mobile Banking for the previous 3 tax years.
The Internal Revenue Service requires Amegy Bank to provide tax documents to account holders who meet the reporting thresholds as dictated by the IRS. For example, clients with interest bearing checking accounts with an aggregate interest total lower than $10.00 do not receive a tax statement.
Note: Tax documents for a joint account are issued and reported to the IRS only under the Tax Identification Number of that account's primary owner (as reflected in our records). For security reasons, eTax Documents may be viewed only under that primary owner's Online and Mobile Banking profile.
Business Account Customers:
- eTax Documents can be seen only by those users who hold full entitlement to both view and transact for all accounts in the business's Online and Mobile Banking profiles. Users with limited entitlements cannot view eTax Documents. Contact your CSA (Customer System Administrator) to update your entitlements.
- If another customer's accounts are linked to appear in a primary customer's Online Banking profile, those linked accounts (a) will not be opted out of paper when the primary customer enrolls in eTax Documents, and (b) will not display eTax Documents in the primary customer's Online Banking account. To opt out of paper tax documents, that linked customer must separately enroll in the eTax Documents service, and must view eTax Documents by logging in under its own Online Banking profile.
Once you have enrolled in eTax Documents, all available tax documents will be provided electronically only. Some tax documents aren't available in Online or Mobile Banking, and you will receive paper tax documents for those forms. To resume paper delivery, please call our customer service at 800-287-0301, send a secure message within online banking or mail us at:
1875 South Redwood Rd,
Salt Lake City, UT 84104.
You may also request a paper copy of any particular eTax Document by contacting customer service at 888.835.0551. Obtaining a paper copy will not cancel your enrollment to opt out of regular paper delivery.
Save and print capabilities are only available in Online Banking. To view and retain your eDocuments, you will need a current version of Adobe Reader® and the ability to download (to your hard drive or other storage device) or print Adobe Reader files. If you do not have Adobe Reader, you can download it at www.adobe.com. You may keep copies of your eDocuments for future reference by saving them to your computer in the PDF format, by clicking on ”File” and then “Save As” in your browser or Adobe Reader window. For technical issues, please call our Online Banking Support at 888-500-2960.
Enrollment for eTax Documents only applies to the Tax ID or SSN associated to the Online and Mobile Banking profile. To access online tax documents for the Tax ID of “linked” business or personal accounts, you must log in under those other customer profiles.
For example, if “Company A” has a Business Online Banking profile, and you have linked your personal accounts to Company A’s Business Online Banking profile, you will only be able to access the tax documents for “Company A” and not any personal tax documents. Personal tax documents will continue to be sent via paper unless you enroll in eTax Documents through your personal Online and Mobile Banking profile. Even after personal enrollment, personal eTax Documents will only be displayed in your personal Online and Mobile Banking and not in Company A’s Business Online and Mobile Banking.
Only IRS forms are covered under the eTax Document service. Any state tax forms the Bank is required to furnish you are not available for electronic delivery. Paper versions of these forms will continue to be mailed to you through U.S. mail.
Tax forms for which Internal Revenue Service reporting thresholds are not met will not be created, and will not be available through Online or Mobile Banking. (For example, checking account customers with aggregated interest amounts lower than $10.00 will not receive a tax statement. Please see IRS.gov for the various form reporting thresholds.)
Not all account types are eligible for eTax Documents, and not all IRS forms are supported by the eTax Documents service. Eligible account types and supported forms may change without prior notice. However, for any account or form that is not supported or no longer supported by the eTax Documents service, you will be mailed a paper tax document. And, for any account or form that becomes supported, you will receive an email notifying you when your tax document is available to be accessed in Online or Mobile Banking. Fees from your wireless provider may apply to use Mobile Banking.
No, there is not a fee to receive electronic tax documents in Online or Mobile Banking. Nor is there a fee to cancel your eTax Documents service or to request a paper copy of any particular tax document. Fees from your wireless provider may apply to use Mobile Banking.
Yes, eTax Documents are the official documents that can be submitted to the IRS for processing.
Tax documents for a joint account are issued and reported to the IRS only under the Tax Identification Number of that account's primary owner (as reflected in our records). For security reasons, eTax Documents may be viewed only under that primary owner's Online and Mobile Banking profiles.
In Business Online and Mobile Banking, only those users who have full entitlement to both view and transact in all accounts will be able to view eTax Documents. Users with limited entitlements cannot view eTax Documents. Contact your Company System Administrator (CSA) to make user entitlement updates.