Enhanced Account Protection (EAP)

Frequently Asked Questions

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How do I enroll?

Simply contact us at 888-500-2960, and an Online Banking Support Representative will activate your account for Enhanced Account Protection.  Once your enrollment is processed at the bank (3-5 business days), the next time you log into Online Banking you will have a message on your MyBank page that will prompt you to complete the enrollment with your mobile phone. You will also be prompted to finish your enrollment if you try and execute a transfer.

How many phones can I enroll in EAP?

You can enroll one mobile phone per user for Enhanced Account Protection. You may change the phone number through the menu options within Online Banking once enrolled.

How does EAP protect me?

Enhanced Account Protection can help protect you from online fraud by requiring you to enter a security code. This code is sent to an enrolled mobile phone when executing transfers over $500 for Transfer to Friend and $1,000 for External Account transfers.

What is EAP?

Enhanced Account Protection is an additional layer of security that safeguards specific Online Banking transactions using your mobile phone for authentication. It’s a free service that can help enhance your Online Banking security.

How does it work?

Step 1 – Request a code.  We’ll ask you to request a security code for specific transactions.  This code will be delivered to your mobile phone. 

 

Step 2 – Enter the code.  Once you receive the security code on your mobile phone, just enter that code along with your personal identification number (PIN) in your Online Banking session for verification. 

 

Step 3 – Code approved.  Upon validating the code in Online Banking, just proceed with your transaction. 

 

What if I'm traveling outside the U.S.?

If you are traveling outside of the US and are attempting to make a transaction that requires Enhanced Account Protection, please call Online Banking Support at 888-500-2960.

 

What if I lose, or no longer have access to my mobile phone that is enrolled in EAP?

If you believe your mobile phone is lost or stolen, you should immediately change your Online Banking Login ID and Password, and contact Online Banking Support at 888-500-2960 for assistance in updating your Enhanced Account Protection enrollment.