Corporate Trust
Bondholder Service Center
Frequently Asked Questions
How do I replace lost, stolen, missing or non-received bonds (Registered or Bearer)?
If a certificate has been lost, please notify Zions Bank in writing. A stop will be placed on our system and also with the Securities Information Center. If the market value of the lost certificate exceeds $2,500 a Surety Bond will need to be obtained in order to replace the lost certificate at a cost of approximately 2% of the market value. If the market value is less than $2,500 an Indemnity Agreement may be used to replace the certificates. There is a $100 processing fee for lost certificate processing. Extra paperwork may be required for filing by the Surety Company if a bearer bond is lost.
Send information to:
Zions Bank
Attn: Corporate Trust Department
One S Main St, 12th Fl
Salt Lake City, UT 84133
How can I change the mailing address used for my bonds?
Please notify Zions Bank in writing about your new address at:
Zions Bank
Attn: Corporate Trust Department
One S Main St, 12th Fl
Salt Lake City, UT 84133
How do I replace lost or missing checks?
An Indemnity Agreement needs to be signed by the payee(s) and faxed or mailed to the payee. The original signed document needs to be returned to Zions Bank in order to replace the check(s).
Can my interest be directly deposited into my bank account?
Yes. Simply fill out a Direct Deposit Form and return the original to Zions Bank.
What if I don't receive a payment?
Contact Zions Bank at 888-416-5176.
How do I make a claim for over or under payment on my bond?
Contact Zions Bank at 888-416-5176.
How do I request a copy of a check?
Contact Zions Bank at 888-416-5176.
Where do I send bonds/coupons for payment?
Zions Bank
Attn: Corporate Trust Department
One S Main St, 12th Fl
Salt Lake City, UT 84133
How can I receive Call and Maturity notice information for bearer bonds?
Contact Zions Bank at 888-416-5176, 25 days prior to bond call dates and request a copy of the notice of redemption.
Where do I send bonds for payment or transfer?
Zions Bank
Attn: Corporate Trust Department
One S Main St, 12th Fl
Salt Lake City, UT 84133
How can I receive Call Redemption notice information for registered bonds?
If you’re a registered bondholder and your certificate is selected for a partial or full call you’ll be notified in writing.
How do I transfer ownership of my registered bonds?
Please see your Stock Transfer packet for complete instructions on transfer of ownership.