Frequently Asked Questions

Routing Number: 113011258

Swift #: ZFNBUS55

Account Number: To view an account number online, you will need to access your eStatement for the account you would like the account number on. To do this:

• Sign in to your Digital Banking account

• Select the account you would like to view the account number for

• Select eDocuments

• Select eStatements/eNotices

• Click View/Download on one of the available statements

• The account number will display on the statement

Learn more about sending, receiving, or enrolling for wire transfers

View our Wire Transfers Digital Tour

To dispute a posted transaction online, follow these steps:

Note: Please call us immediately to report suspected fraud, or a lost or stolen card

1. Sign in to your online banking account

2. From the Accounts page, select the account associated with the debit card, then click on the posted transaction in question

3. On the Transaction details page click Dispute Transaction

4. Select the reason for the dispute and provide some dispute details, then click NEXT

5. Verify the dispute information you entered is correct, then click SUBMIT

You may also dispute a transaction by calling the customer care center 800-287-0301 or by visiting a branch location.

Branch Locator

To dispute a posted transaction online, follow these steps:

Note: Please call us immediately to report suspected fraud, or a lost or stolen card

1. Login to your online banking account

2. From the Accounts page, select your Visa credit card account.

3. Click the posted CARD TRANSACTION button to gather and note information about the transaction you wish to dispute, then click "Return to Accounts" [this is for the browser]

4. Click the CARD TRANSACTION button to gather and note information about the transaction you wish to dispute, then click the back arrow in the top left corner to return to the Account Details page [this is for the mobile app]

5. Click the DISPUTE A TRANSACTION button

6. Enter Merchant Name, Transaction Amount, and Transaction Date, then click NEXT

7. Select the reason for the dispute and provide some dispute details, then click NEXT

8. Verify the dispute information you entered is correct, then click SUBMIT

You may also dispute a transaction by calling the customer care center 800-287-0301 or by visiting a branch location.

Branch Locator

If you've experienced fraud on your accounts, please call us immediately at 800-287-0301

Learn more about fighting fraud

Amegy Bank salutes our country's brave service members and veterans. In gratitude for your esteemed service to protect our country, we support our military clients by making sure our servicemembers are aware of the Servicemembers Civil Relief Act (SCRA) and the benefits it offers.

Visit our sign in resource page for username and password help

(scroll down for instructions for business accounts)

Visit our Digital Banking Learning Center to explore digital tours for popular services and features.

For assistance with navigating online banking, including questions on online security, viewing transaction history, making a digital payment and reordering checks, we are here to help. Please call us at 800-287-0301, or find self-help demos and instructions here.

Personal Online Banking Assistance

Business online banking Assistance

Visit our Digital Banking Learning Center to explore digital tours for popular services and features.

Zelle^® is a fast and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank. Ask your recipient to enroll with Zelle^® before you send them money – this will help them get your payment more quickly.

Learn More

Visit our Digital Banking Learning Center to explore digital tours for popular services and features.

Bill Pay allows you to make online bill payments to just about any company or person, simply by selecting a person or company you want to pay, providing a few details regarding that person or company, and then selecting a date you would like them paid.

For additional information and for how to use Bill Pay, visit our bill pay assistance page.

Visit our Digital Banking Learning Center to explore digital tours for popular services and features.

The following document types are available through our eDocuments service.

- eStatements for Deposit Accounts

- eNotices – Account Notifications including Loan Statements

- eTax Documents, including your 1099

For instructions on how to view or enroll for eStatements, notices and Tax Documents, visit our resource site.

Visit our Digital Banking Learning Center to explore digital tours for popular services and features.

Online banking alerts are available to notify you of important account and profile activity. To enroll,

1. Sign on to Digital Banking.

2. Select the Profile Icon in the upper right corner.

3. Select Alert Settings.

4. Click the on/off button to enable or disable each alert

5. To create a customer alert, select the type and click Next to enter the requested information and delivery preferences.

Visit our Digital Banking Learning Center to explore digital tours for popular services and features.

To mobile deposit a check in an eligible account, follow these simple steps:

1. Endorse the back of the check with your signature and add the words “For Mobile Deposit to ABT.”

2. Sign into Mobile Banking, select the PLUS sign then "Check Deposit" from the main menu. Find additional information on our Mobile Banking page.

3. Make sure your check is placed on a dark, well-lit, flat surface. Tap the camera icon in the viewfinder to take the picture.

4. If the preview looks correct, select the checkmark button.

5. After all the required fields are complete, select the "Continue" button.

6. Review your entries and submit your check deposit request.

Note: A device with a rear facing and auto focus camera is required to use the Mobile Check Deposit service.

You may also deposit a check at a branch or by mail.

Branch Locator

Visit our Digital Banking Learning Center to explore digital tours for popular services and features.

Visit our Digital Banking Learning Center to explore digital tours for popular services and features in Digital Banking. 

If you need additional assistance, please call 888-500-2960.

The Invoice & Get Paid service within business digital banking makes getting paid faster and easier. Businesses can receive payment from their customers by credit card, debit card, and ACH payment, online, over the phone, and in person by utilizing the Invoicing and Payment Link features. Payments are typically received within five business days of sending an invoice and are deposited directly into the businesses’ business checking account.

Learn more

Digital Banking Learning Center to explore digital tours for popular services and features.

To posted dispute a credit card transaction online follow these steps:

1. From the Accounts page, select your Visa credit card account.

2. Click the posted CARD TRANSACTION button to gather and note information about the transaction you wish to dispute, then click "Return to Accounts" [this is for the browser]

Click the posted CARD TRANSACTION button to gather and note information about the transaction you wish to dispute, then click the back arrow in the top left corner to return to the Account Details page [this is for the mobile app]

3. Click the DISPUTE A TRANSACTION button

4. Enter Merchant Name, Transaction Amount, and Transaction Date, then click NEXT

5. Select the reason for the dispute and provide some dispute details, then click NEXT

6. Verify the dispute information you entered is correct, then click SUBMIT

You may also dispute a transaction by calling the customer care center 866-749-7459 or by visiting a branch location.

Branch Locator

If you'd like to lock or unlock your personal credit card, you can at any time through Digital Banking.

Take our digital tour to learn more

To add an authorized user to your credit card, Contact Customer Service at 866-749-7459 or visit a branch location.

Branch Locator

You will receive a pin number in the mail shortly after receiving your credit card. To set up a new pin number, or to change your pin number, you may do so by visiting any ABT branch or by calling to request a new pin number via mail.

For pin changes on a business debit card, please visit a local branch to create or change your debit card PIN number.

Branch Locator

To learn more about our credit card features and benefits and apply online, visit our Personal and Business credit card pages. You may also apply at one of our branch locations or by calling 800-494-1698.

Visit our personal credit cards page

Visit our business credit cards page

We make it easy to check your reward balance, redeem cash back rewards, and more.

We make it easy to check your reward balance, redeem points, and more.

To close your credit card, Contact Customer Service at 866-749-7459 or visit a branch location.

Click here for branch locations

For personal credit cards, contact Customer Service 800-494-1698 or visit a branch location. For business credit cards, visit a branch location.

Branch Locator

Credit card payments can be made online, by automatic transfer, mail, phone or by visiting a branch.

Online Payments:

Under My Accounts section, click on Credit Card Account

Select Card Transactions

Select Payment from the top menu bar

Select Make Payment

 

Schedule Automatic Payments Online:

From online banking, click the My Accounts section, then click on the Credit Card Account you wish to schedule a payment for.

Select Payment from the top menu bar

Select Monthly-Auto Pay

 

By Mail:

Send Payment to:

Zions Bancorp Bankcard Services

PO Box 30833 Salt Lake City, UT 84130

Overnight Address: 7860 S. Bingham Junction Boulevard, 1st Midvale, UT 84047

 

By Phone:

Call Customer Service 888-758-5349

 

By Branch:

Branch Locator

Travel Notifications are a great way to ensure you avoid card disruptions during a scheduled trip. You can notify us of your travel plans by calling Customer Service at 866-749-7459. 

Learn how to make travel notification online 

To perform a balance transfer to your credit card call Customer Service 866-749-7459 or visit a branch location.

Branch Locator

ABT offers a full suite of personal and business lending options to meet your needs.

Learn more about our personal loans

Learn more about our business loans

To complete your application you will need:

- All applicants present (required for online opening)

- Personal and contact information

- A government issued ID

- Employment information

- A minimum deposit to fund the account.

Apply online or learn more about our Personal Checking and Savings accounts

Schedule an appointment or locate a branch

Ready to make the switch to Amegy Bank? View our transition kit to make the process as seamless as possible.

Business Banking Transition Kit

Personal Banking Transition Kit

To order a replacement card contact Customer Service 866-749-7459. To order a new debit card, contact Customer Service 866-749-7459 or visit a branch location.

Branch Locator

If you've experienced fraud on your accounts, please call us immediately at 800-287-0301.

Learn more about fighting fraud

You will receive a pin number in the mail shortly after receiving your debit card. To set up a new pin number, or to change your pin number, you may do so by visiting any ABT branch or by calling Customer Service at 800-287-0301 to request a new pin number via mail.

For business debit cards, please visit a local branch to create or change your debit card PIN number.

Branch Locator

You can view your account eStatements and eNotices online for the life of your active enrolled account (starting January 2016). To do so, sign in to online banking and click the "Services" tab, then select the item you need.

To request copies of statements older than 2016, select the desired account and click Manage My Account in online banking.

You may also request statements and item images by calling customer service at 800-287-0301 or visiting a branch.

See a Digital Banking tour about eStatements, eNotices, and eTax documents

Branch Locator

You can view your eTax documents for the past 3 years in online banking. To do so, sign in to online banking and click the Services tab, then select eTax Documents, and select the year you need (if one was generated).

You may also request tax notices by calling customer service at 800-287-0301 or visiting a branch.

Branch Locator

Business customer enrollment in online wire transfers: Download the wire application and agreement for Business Online Banking, or sign into digital banking and select Transfers and then select wire enrollment located under the transfer money and transfer accounts tab. After downloading the Wire Application and Agreement, submit the completed form during your next visit to the bank, or mail the completed and notarized form to the address provided on the form.

Consumer enrollment in online wire transfers: Sign into Digital Banking, select Transfers and then select Wire Enrollment (located under the Transfer Money and Transfer Accounts tabs). An option to Start Electronic Enrollment is displayed. Complete the electronic enrollment, utilizing DocuSign for the signature on the application.

Completing the Wire after enrollment:

Once enrolled, sign into Digital Banking and select “Transfers”. If using a desktop, select Wire Transfers. If using the ABT mobile banking app, select Transfer Money and then Wire Transfers. Enter the desired Wire Transfer details and click Submit.

Learn more about sending, receiving, or enrolling for wire transfers

Please visit our resource page for options on reducing the inconvenience of declined transactions and overdrafts.

Learn more

To place a stop payment on a non-Bill Pay, single authorized check using online banking:

1. Sign in to Digital Banking

2. Select the account the stop payment needs to be placed on.

3. Select Manage Account.

4. Select Stop Payment.

5. Enter the Amount, Check #, and Payee for the check. There is also an option to select the reason for the stop payment, if desired.

6. Click Save.

To place stop payments for the following items, please call Customer Support at 800-287-0301.

- Checks issued through Digital Banking Bill Pay

- Report loss or theft of blank checks or a cashiers check

- Stop payment on a range of checks

- Place a stop on an unauthorized electronic debit

- If you do not have online banking access or would prefer to call for a single authorized check stop payment

Click here to enroll in and learn more about merchant services

As a depositor at Amegy Bank, we want you to know how your deposits are insured and how you can increase your amount of insurance protection. Please visit our resource site for more information about our FDIC insurance

To close your account, please visit one of our branch locations. You may also call 800-287-0301 for instructions on closing your account.

Branch Locator