Digital Banking
eDocuments
Want to go paperless? Sign up for eDocuments and get notified by email when an eStatement, eNotice, or eTax Document is posted to your Digital Banking (Online and Mobile Banking) account.
Opt-out of paper statements. Opt-in to electronic documents
What is an eDocument? An eDocument is any transactional document exchanged in an electronic format and manner. To enroll in eDocuments and stop receiving paper documents do the following:
In Online Banking:
- Sign in to Online Banking
- Navigate to the Services page and the eDocuments link
- Select "Preferences":
- Choose which service(s) you desire: eStatements, eNotices, and/or eTax Documents
- For eStatements and/or eNotices services, you should select which eligible accounts you want to enroll
- For eTax Documents, all eligible accounts that we report under your tax identification number will be enrolled
In Mobile Banking:
- Sign in to the Mobile Banking app
- Tap the More button and select the eDocuments menu item
- Select Preferences:
- Choose which Service(s) you desire: eStatements, eNotices, and/or eTax Documents
- For eStatements and/or eNotices services, you select which eligible accounts you want to enroll
- For eTax Documents, all eligible accounts that we report under your tax identification number will be enrolled
Only the account's primary signer can sign up for electronic documents. For eStatements/eNotices, select the eligible accounts for which you want to receive eDocuments. For eTax Documents, all eligible accounts reported under your tax identification number will be opted out of paper when you check the opt out box.
eStatements and eNotices
How does the eDocuments system work?
We will notify you by email when an eStatement, eNotice, or eTax Document is posted to your Digital Banking (Online and Mobile Banking) account. This will happen at the same time you would normally receive a paper statement, notice or tax document. When the notification arrives in your email box, just:
- Log into either Online or Mobile Banking
- Your eStatement, eNotice, and eTax Document will be available through the eDocuments service
- You can save a PDF version of your eDocument to your hard drive or mobile phone, or if you wish, print it out. eDocuments also remain viewable in both Online Banking and in the Mobile Banking app as long as your account is open and active
How long is each type of eDocument available?
eDocument online availability
- eStatements (Deposit Accounts) – Life of your account*
- eNotices (Account Notifications including Loan Statements) – Life of your account*
- eTax Documents – 3 years
*A history of deposit statements (eStatements) and loan statements (eNotices) is available each month starting January 2016, so long as the eDocuments Account remains active and enrolled in the applicable eDocuments Service offered through Digital Banking.
Can I request copies of deposit and/or loan statements older than 2016?
To request copies of deposit and/or loan statements older than 2016, select the desired account and click Manage My Account. Additional fees may apply for each copy and may vary depending how the request for copies is processed by the Bank. Please refer to your applicable Business Accounts Schedule of Fees or Personal Accounts Schedule of Fees for further details. While we don't anticipate modifying the eStatements or eNotices storage timeframe, should we need to decrease it in the future for any reason we'll post a notice where your eStatements and/or eNotices are made available, and notify you by email at your last known email address, at least 21 days before the change. As a best practice, you may wish to periodically download copies of your eStatements and/or eNotices.
Do I have to sign up for Online Banking in order to use the eDocuments service?
Yes. This feature is only available through Online Banking and the Mobile Banking app for both personal and business customers.
How do I resume mail delivery of paper documents?
To resume receiving mailed paper copies of your Statements, Notices, and/or Tax Documents, please contact customer service by phone or send a message by selecting the Message Center from the Online Banking Services tab.
Please note certain types of accounts charge a fee for paper statements. Please see our Fee Schedule for additional details.
What is the difference between an eStatement and the "Transactions" information available in Digital Banking?
The Transactions screen shows all the recently completed and pending transactions (you can also choose to have it show transactions within the past 180 days). eStatements are electronic versions of the monthly paper statements you currently receive. They include transactions during a set period (a statement cycle) and do not include any pending transactions.
Will I still get images of my canceled checks with eStatements?
If you receive images of your canceled checks today, you'll also receive them in your eStatements. In addition, you can also access images of your recent checks through Online Banking and Mobile Banking.
If I choose to receive an eStatements, eNotices, or eTax Document will I still receive a paper copy?
When you enroll in an eStatements, eNotices or eTax Documents service, we will stop sending you the corresponding paper copies of your statements, notices and tax documents. You can change your mind at any time and resume receiving paper copies by calling our Online Banking Support.
Please note certain types of accounts charge a fee for paper statements. Please see our Fee Schedule for additional details.
How do I request a copy of older statements?
To request a copy of an older statement, visit the “Manage Account” and “Request Copies” section for the specific selected Account in Online Banking or call Customer Support. Standard copy charges as separately disclosed for your account type may apply.
What if I can't open the eDocument?
eDocuments are posted to Digital Banking in PDF format. To view PDF documents, you may need to install a current version of Adobe Acrobat Reader. For technical issues, please call our Digital Banking Support.
What eNotices are available?
An eNotice is any notice, disclosure, agreement, fee schedule, transaction record, invoice or loan statement that we choose to send you electronically rather than by paper. You will be notified by email when an eNotice is generated for you.
The following is a sample list of common eNotices, subject to change.
- NSF Notice
- Overdrawn Notice
- CD Certificate Renewal
- DDA Dormant Letter
- CD Advice of Credit
- Loan Payment Billing Statement
- CD Interest Credited
- Consumer Loan Statement
- IRA Statement
- CD Retirement Plan Renewal
- Final Loan Payment Billing Statement
- Commercial Loan Statements
- Home Equity Credit Line Statement
- Commercial Loan Statement
- Cash Advance Notice
Note: eNotices do not include deposit account statements, information that we print on those statements, or materials that we enclose in mailings of those statements. Please remember that deposit account statements are eStatements, but loan account statements are eNotice
eTax documents
What eTax Documents are available?*
- 1098 - Mortgage Statements for select mortgage loans. (For example, tax documents for home loans that are viewable in your Digital Banking profile, such as Home Equity Credit Lines)**
- 1099-A - Acquisition or Abandonment of Secured Property
- 1099-C - Cancellation of Debt
- 1099-DIV - Dividends and Distributions
- 1099-INT - Interest Income
- 1099-MISC - Miscellaneous Income
- 1099-Q - Payment from Qualified Education Programs
- 1099-R - Distributions from Pensions, Annuities, Retirement Plans, IRAs, or Insurance Contracts
- 5498-IRA - Contribution
- 5498-ESA - Education Savings Account Contributions
*This list of IRS forms currently eligible for the eTax Documents service is subject to change without prior notice. Any type of IRS form that we do not currently offer through the eTax Document service will be sent to you in paper form. If we add a type of IRS form to our eTax Documents service, we will send you an email communication when it posts to your account.
**If we have contracted with another company to help service your mortgage loan, you will continue to be mailed paper 1098 Mortgage Statements. If that account later becomes eligible for eDocuments, you will receive notification when it posts to your account.
When are new tax documents available to view?
eTax Documents will be made available on or before the IRS required deadline. We will notify you by email when an eTax Document is available for viewing. Please see IRS.gov for applicable tax form deadlines.
How many tax years are available?
eTax Documents are available for at least the previous three tax years.
Who can view eTax Documents?
The Internal Revenue Service requires the bank to provide tax documents to account holders who meet the reporting thresholds as dictated by the IRS. For example, clients with interest bearing checking accounts with an aggregate interest total lower than $10.00 do not receive a tax statement.
Note: Tax documents for a joint account are issued and reported to the IRS only under the Tax Identification Number of that account’s primary owner (as reflected in our records). For security reasons, eTax Documents may be viewed only under that primary owner’s Digital Banking profile.
If another customer’s accounts are linked to appear in a primary customer’s Digital Banking profile, those linked accounts (a) will not be opted out of paper when the primary customer enrolls in eTax Documents, and (b) will not display eTax Documents in the primary customer’s Digital Banking account. To opt out of paper tax documents, that linked customer must separately enroll in the eTax Documents service and must view eTax Documents by logging in under its own Digital Banking profile.
Business Account Customers:
eTax Documents can be seen only by those users who hold full entitlement to both view and transact in all accounts in the business’s Digital Banking profile. Users with limited entitlements cannot view eTax Documents. Contact your CSA (Customer System Administrator) to update your entitlements.
Will I continue to receive paper tax documents if I’ve enrolled for eTax Documents?
Once you have enrolled in eTax Documents, all available tax documents will be provided electronically only. Some tax documents aren’t available digitally and you will receive paper tax documents for those forms.
To resume paper delivery, please call our customer service or send a secure message within Online Banking. You may also request a paper copy of any eTax Document by contacting customer service. Obtaining a paper copy will not cancel your enrollment to opt out of regular paper delivery.
How do I save or print my tax documents?
To view and retain your eDocuments, you will need a current version of Adobe Reader® or other PDF reader and the ability to download (to your hard drive, mobile phone or other storage device) or print Adobe Reader files. If you do not have Adobe Reader, you can download it at www.adobe.com. You may keep copies of your eDocuments for future reference by saving them in the PDF format, by clicking on” File” and then “Save As” in your browser, Adobe Reader window or phone. For technical issues, please call Online Banking Support.
I have linked other accounts to my Digital Banking profile. Will I see those tax forms?
Enrollment for eTax Documents only applies to the Tax ID or SSN associated to the Digital Banking profile. To access eTax documents for the Tax ID of “linked” business or personal accounts, you must log in under those other customer profiles.
For example, if “Company A” has a Business Digital Banking profile, and you have linked your personal accounts to Company A’s Business Digital Banking profile, you will only be able to access the tax documents for “Company A” and not any personal tax documents. Personal tax documents will continue to be sent via paper unless you enroll in eTax Documents through your personal Digital Banking profile. Even after personal enrollment, personal eTax Documents will only be displayed in your personal Digital Banking account and not in Company A’s Business Digital Banking account.
Why can I see only some of the tax documents I’m expecting?
Only IRS forms are covered under the eTax Document service. Any state tax forms the Bank is required to furnish you are not available for electronic delivery. Paper versions of these forms will continue to be mailed to you through U.S. mail.
Tax forms for which Internal Revenue Service reporting thresholds are not met will not be created and will not be available through Digital Banking. For example, checking account customers with aggregated interest amounts lower than $10.00 will not receive a tax statement. Please see IRS.gov for the various form reporting thresholds.
Not all account types are eligible for eTax Documents, and not all IRS forms are supported by the eTax Documents service. Eligible account types and supported forms may change without prior notice. However, for any account or form that is not supported or no longer supported by the eTax Documents service, you will be mailed a paper tax document. And, for any account or form that becomes supported, you will receive an email notifying you when your tax document is available to be accessed in Digital Banking.
A list of the currently available federal eTax Documents is provided in a separate FAQ above.
Is there a fee for eTax Documents?
No, there is not a fee to receive eTax documents. Nor is there a fee to cancel your eTax Documents service or to request a paper copy of any tax document.
Can I print my eTax documents and submit with my taxes?
Yes, eTax documents are the official documents that can be printed and submitted to the IRS for processing.
I have a joint account; why can’t I access our eTax Documents?
Tax documents for a joint account are issued and reported to the IRS only under the Tax Identification Number of that account’s primary owner (as reflected in our records). For security reasons, eTax Documents may be viewed only under that primary owner’s Digital Banking profile.
Which business users are eligible to see eTax Documents?
In Business Digital Banking, only those users who have full entitlement to both view and transact in all accounts will be able to view eTax Documents in the business’s Digital Banking profile. Users with limited entitlements cannot view eTax Documents. Contact your Company System Administrator (CSA) to make user entitlement updates.
Who do I call for help?
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