Welcome to Digital Banking Simplified

Use Mobile Banking for any action that can be completed in Online Banking, including:

• Updating profile information
• Accessing eDocuments, eStatements, and tax forms
• Exporting transactions to CVS, PDF, or OFX files
• Sending and receiving Secure Messages
• Reordering checks
• Setting up and managing 40+ alert notifications via push, SMS, or email
• Managing Multi-Factor Authentication destinations
• Finding and getting directions to the nearest branch or ATM based on your location

D3 Mobile Banking Downloadable Application System Requirements:

• Device must be on a supported Apple^® or Android Operating System
  • Apple^® devices require iOS 12.0 or higher
  • Android devices require OS 8.0 or higher
• Device must have a camera

There are two ways to hide an account from view:

1. Access your list of accounts on the Accounts page, then select the gear icon next to the account type title (example “Checking”). A Display toggle button will appear on the accounts listed. Toggle the button to “Remove” account(s) from view, then select the Done button and the account will be hidden. To return the account to view, select the gear icon, toggle the button to Display, and select Done.
2. You also can remove account(s) from view, through My Preferences. Access this option by selecting your personal profile icon, My Preferences, selecting an account, then selecting the Use in Digital Banking toggle. Once hidden, that account will no longer display on the accounts page or in other services. Return the hidden account back to view by selecting the Use in Digital Banking toggle again.

*Business Digital Banking Users - A Customer System Administrator (CSA) can use custom entitlements to allow you access to fewer accounts. Only the accounts you have entitlements to will display.

Within Online Banking, Wires functionality was moved to the Transfers tab and can be found under both the Transfer Money and Transfer Accounts tabs. If you are not enrolled in the Wires service, you can go here to access the application form.  Access the form to send or enroll in Wires if you don’t yet have access. Future functionality will include the ability to request Wires access electronically using DocuSign^®.

In the mobile app, scroll to the bottom of the Transfer Money or Transfer Accounts page. Look for Quick Actions, where you will be able to make Wires requests.

This service has been discontinued and the request is no longer available in Digital Banking. However, you can transfer funds electronically on the Transfers tab, or visit a local branch or contact Customer Care for assistance.

Select the credit card account to arrive at the details page. Select “Manage Credit Card” to see available transactions for this card.

If you do not see the credit card on the Accounts page, it may be set to Not Display or is Hidden (see FAQs above).

Business Digital Banking users, you may not have sufficient entitlements to access the credit card account. A Customer System Administrator (CSA) at your business can update user entitlements, if needed.

When making a recurring transfer or wire transfer, you may see an optional ability to set a Balance Threshold for the transaction. If selected and an amount is filled in, then the recurring transfer will not be processed if it would drop the balance of the account below the balance threshold amount.

There are several things to keep in mind regarding changes to recipients (payees or transfer accounts):

• Bill Pay – through the web application, you can add, edit, or delete a Bill Pay payee. In the mobile app, you can make payments to existing payees and cancel scheduled payments. Business Digital Banking user must have sufficient entitlements to add, edit, or delete a Bill Pay payee.
• Wire Transfers – from the Transfers > Transfer Accounts section, several types of edits can be made to a recipient; however, a recipient Name cannot be changed (a Nickname can be changed), and a recipient type (Company or Person) cannot be changed.
  • Instead, add a new Transfer Account with the new information, and delete the old Transfer Account if it is no longer needed.
• ACH Direct Deposit (Busines Digital Banking Only) – from the ACH Services > ACH Payees section, several types of edits can be made to a recipient; however, a recipient Name cannot be changed (a Nickname can be changed), and Primary Account Information cannot be changed. Certain Secondary Account Information can be changed (a secondary account can be added and an amount or percentage can be changed), but account type, account number, and routing number information cannot be changed.
  • Instead, add a new ACH Payee with the new information and delete the old ACH Payee if it is no longer needed. Keep in mind that changes to an ACH Payee or adding a new ACH Payee will result in a new ACH Prenote waiting period before the recipient can be sent a payment.

When setting up a new Recipient for ACH Direct Deposit, at least three (3) business days must pass (prenote processing time) for any errors to be communicated to us by the Recipient’s Financial Institution. We will notify you of either a Notice of Change or a Return in your Alerts inbox, at which time you will need to make any corrections to begin using that Recipient. This may require setting up a new Recipient with the correct information and being subject to another prenote period.

For mobile users only:

1. Select Quick Actions from the Accounts page.
2. Select Send Money with Zelle^®
3. From the main Zelle^® screen, select the Send Money with Zelle^® QR Code icon.
4. Next, select Scan QR Code from the Zelle^® QR Code screen.
5. Your phone’s camera will activate allowing you to scan the payee’s QR code.
6. The payee’s Zelle^® details will automatically capture from their QR code and populated into the Send screen.
7. You can review the payee’ details, enter the payment amount, and choose the send date.
8. Once the payment information is correct, select Review and then Send.